Cancellation & Refund Procedure
Important: The return period is 14 business days. Products can be packaged and sent back to us for return as they were sent to you, with their labels and packaging undamaged. Products sent for return will be inspected and approved if they comply with the procedure. Products that do not comply with the specified procedure will be returned to the buyer.
Since the products sent for return are inspected by the manufacturer, the source of any damage is clearly identified and reported. Therefore, damages caused while testing the product can be clearly determined, and return requests due to such damage are not approved.
GENERAL:
1. When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. When the product reaches you, record a video of the product exactly as it is without opening any item. The product will be inspected and submitted for approval after it is returned to us by cargo.
3. Shipping costs for product delivery will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract. All product transfer/transportation costs, except for errors not caused by the manufacturer, are the responsibility of the customer.
5. In case of discretionary returns (e.g., did not like, too small), the shipping fee will be paid by the buyer.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
6. If the buyer does not pay the price of the purchased product or cancels it in bank records, the seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:
7. If it is determined that the credit card used by the buyer for payment was unfairly used by unauthorized persons after the product is delivered, and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
8. If force majeure reasons unforeseeable by the seller occur and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order; if payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If payment was made by credit card and the order is canceled, the product price will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer it to the buyer’s account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
9. The buyer must inspect the goods/services before accepting delivery; damaged or defective goods/services such as dented, broken, torn packaging, etc., must not be accepted from the cargo company. The goods/services accepted will be considered undamaged and intact. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used.
RETURN CONDITIONS:
10. The seller is obliged to refund the total amount and documents that bind the buyer within 10 days at the latest from the receipt of the withdrawal notification and to receive the goods within 20 days.
11. If the value of the goods decreases or return becomes impossible due to the buyer’s fault, the buyer is liable to compensate the seller for damages proportionate to the fault. However, the buyer is not responsible for changes or deterioration caused by proper use of the goods or product within the withdrawal period.
12. If the campaign limit amount set by the seller is reduced due to the use of the right of withdrawal, the discount amount used within the campaign will be canceled.
13. If the buyer makes payment by credit card and defaults, they accept, declare, and undertake that they will pay interest and be responsible to the bank under the credit card agreement with the card-issuing bank. In this case, the relevant bank may take legal action; claim the resulting costs and attorney fees from the buyer, and in any case, if the buyer defaults on the debt, the buyer agrees to pay the seller for any damages and losses caused by the delayed payment.